Last updated: August 20, 2026
This Refund & Cancellation Policy explains how subscription cancellations, refunds, AI Credit purchases and related payment issues are handled for Fashion Studio AI.
Fashion Studio AI is operated by:
AGENTIX SOCVC.
UIC / EIK: 208699974
Registered address:
60A San Stefano Blvd., Floor 3, Apt. 11
8000 Burgas, Bulgaria
Email:support@fashion-studio-ai.com
This Policy should be read together with our:
Nothing in this Policy limits any mandatory consumer rights that apply to you under applicable law.
Fashion Studio AI provides digital services, including:
Fashion Studio AI does not sell or ship physical clothing through the Fashion Studio AI service.
If you purchase clothing or another physical product from a third-party retailer while using Fashion Studio AI, that purchase is made from the retailer and is subject to the retailer's own refund, return and cancellation policies.
Fashion Studio AI may offer paid recurring plans, including:
Plans may be offered on a:
The price and billing period applicable to your subscription are displayed before you complete your purchase.
Unless stated otherwise at checkout, paid subscriptions automatically renew at the end of each billing period until cancelled.
You may cancel your paid Fashion Studio AI subscription at any time.
You can cancel through:
Your cancellation must be completed before the next renewal payment is processed if you want to prevent that renewal charge.
We recommend cancelling sufficiently before your renewal date to avoid accidental renewal.
After cancellation, you should receive confirmation that your subscription has been scheduled to end.
Unless otherwise required by applicable law, cancelling a subscription does not immediately remove access to the period you have already paid for.
Your paid plan will normally remain active until the end of your current billing period.
For example:
If you purchase Style Plus for one month and cancel halfway through that month, you may continue using Style Plus until the end of the paid month.
At the end of the billing period:
Separately purchased AI Credits are not automatically lost merely because you cancel a subscription.
They remain associated with your Fashion Studio AI account and may continue to be used for features available to your account, subject to the limits of the Free plan.
Removing or uninstalling the Fashion Studio AI Chrome Extension does not cancel:
If you want to stop future subscription charges, you must cancel the subscription separately.
Except where required by applicable law or expressly stated in this Policy, subscription payments are generally non-refundable once the applicable paid period has begun.
Cancelling a subscription normally prevents future renewal rather than creating an automatic refund for the unused portion of the current billing period.
We do not normally provide prorated refunds merely because:
Mandatory statutory rights remain unaffected.
If you purchase a paid Fashion Studio AI subscription for the first time and change your mind, you may contact us within 14 days of the initial purchase.
Send your request to:
Where applicable law provides a statutory right of withdrawal, we will process the request in accordance with those rights.
Where the paid service has already begun at your request, applicable law may allow us to deduct an amount proportionate to the service already provided before your withdrawal.
We may consider factors such as:
Nothing in this section reduces any mandatory consumer right.
Subscriptions renew automatically unless cancelled before renewal.
If you believe that an annual or monthly subscription renewed unintentionally, contact us as soon as possible.
As a voluntary customer-service policy, we may approve a refund of an accidental renewal where:
Examples of material use may include:
This voluntary renewal-refund policy is separate from any mandatory rights you may have under applicable law.
If a subscription payment is fully refunded, benefits granted specifically because of that payment may be removed.
This may include:
We will not deduct separately purchased AI Credits solely because a subscription payment was refunded.
Fashion Studio AI users, including Free users, may purchase additional AI Credit Packs.
Current Credit Pack prices are displayed on the Fashion Studio AI website before purchase.
Purchased AI Credits are separate from:
You may request a refund for a separately purchased Credit Pack within 14 days of purchase if the Credits from that purchase have not been used.
To request a refund, contact:
If any Credits from the purchased pack have already been consumed, the Credit Pack is generally non-refundable, except where required by applicable law.
This is because AI Credits may be immediately exchanged for computationally generated digital services, such as:
Mandatory consumer rights remain unaffected.
Cancelling Style Plus or Style Pro does not automatically cancel or remove separately purchased Credit Packs.
Purchased Credits remain associated with the account until used, unless:
Your ability to use them remains subject to the features and limits available on your current plan.
For example, purchasing Credits does not increase the 30-item wardrobe limit of a Free account.
Credits included as part of:
are part of the applicable plan and are not separately purchased assets.
Unused monthly Credits:
Credits provided free of charge, including:
are not redeemable for cash and cannot be refunded.
If a referral reward was issued because of a paid transaction that is later:
we may remove the related referral reward.
Fashion Studio AI is designed to charge AI Credits only for successfully completed AI actions.
If an AI action fails because of a technical error before producing the requested result:
A refund to your payment method is normally not required where the Credits themselves have been restored.
AI-generated content is inherently variable.
A completed AI result will not normally qualify for a cash refund solely because:
However, if a result is clearly unusable because of a technical failure, we may restore the applicable AI Credits.
Virtual Try-On is a visual AI simulation and does not guarantee exact real-world garment sizing, fit, fabric behaviour or appearance.
If you paid for a service that Fashion Studio AI cannot provide because of a persistent technical problem, please contact us.
We may, depending on the circumstances:
Any remedies required by mandatory consumer law remain available regardless of this Policy.
If you are accidentally charged more than once for the same purchase, contact:
After verifying the duplicate transaction, we will refund the duplicate payment.
If you believe a Fashion Studio AI payment was made without your authorization, contact us promptly at:
Please include:
Do not send us your full card number or CVV.
We may ask for additional information necessary to investigate the transaction.
Consumers in the European Union generally have a statutory right to withdraw from many contracts concluded online within 14 days, without giving a reason.
For service contracts, the withdrawal period generally begins when the contract is concluded.
If you expressly request that Fashion Studio AI begin providing the service immediately during the withdrawal period, and later exercise a valid right of withdrawal, applicable law may require you to pay an amount proportionate to the service already provided before withdrawal.
For certain digital content supplied immediately, applicable law may permit the statutory withdrawal right to end once supply begins, but only where the legally required prior express consent and acknowledgement have been obtained.
Fashion Studio AI will rely on such an exception only where legally permitted and where the required consent or acknowledgement has been collected.
Nothing in this Policy is intended to waive a statutory right that cannot legally be waived.
If you have a statutory right to withdraw, you may notify us using a clear statement that you wish to withdraw from the contract.
Contact:
You may also use the Model Withdrawal Form included at the end of this Policy, although use of that form is not mandatory.
Please submit your notice before the applicable withdrawal period expires.
Where you validly exercise a statutory right of withdrawal, we will provide the refund required by applicable law.
Where legally applicable, we may deduct a proportionate amount corresponding to services already provided at your request before withdrawal.
Refunds required following a valid withdrawal will be processed within the legally applicable period.
If you upgrade from one paid plan to another, the applicable:
will be shown before you confirm the upgrade.
Where Stripe calculates a prorated charge or billing adjustment, that amount will be displayed or reflected in the applicable billing process.
Refund rights relating to an upgrade remain subject to this Policy and applicable law.
A downgrade will normally take effect at the end of your current paid billing period unless the Service clearly states otherwise.
Until then, you may continue using the benefits of your current paid plan.
Once the downgrade takes effect:
If your Digital Wardrobe contains more items than the new plan permits, we may restrict adding new items or certain wardrobe functionality until you reduce the number of stored items or upgrade again.
We will not intentionally delete your wardrobe solely because of a downgrade without appropriate notice.
Fashion Studio AI may change subscription prices in the future.
A price change does not retroactively alter a completed purchase.
For recurring subscriptions, we will provide any notice required by applicable law before a new price applies to a future renewal.
You may cancel before the new price takes effect if you do not wish to continue at the updated price.
Deleting your Fashion Studio AI account is different from cancelling your subscription.
Before deleting your account, we recommend:
Voluntarily deleting your account does not automatically create a right to a refund.
Unused free, promotional, referral or subscription Credits may be permanently lost when an account is deleted.
Unused separately purchased Credits are subject to the refund rules described in this Policy and mandatory applicable law.
If you believe you are entitled to a refund, contact us before deleting your account.
Approved refunds are normally returned to the original payment method used for the purchase.
We generally cannot send a refund to:
unless the payment provider specifically requires a different process.
After Fashion Studio AI approves and initiates a refund, the payment is submitted to the payment provider.
For card payments processed through Stripe, refunds commonly appear on the customer's statement within approximately 5–10 business days, depending on the card issuer or financial institution.
Some payment methods may require more or less time.
A refund issued very shortly after payment may appear as a reversal of the original payment rather than a separate credit.
Where a payment includes VAT or another applicable tax, any approved refund will include or adjust applicable taxes to the extent required by law and supported by the payment transaction.
If you believe there is a problem with a Fashion Studio AI payment, we encourage you to contact us first at:
We will attempt to resolve legitimate billing issues promptly.
If you have already submitted a chargeback or payment dispute through your bank, please let us know.
Where a transaction is simultaneously subject to both a refund request and a bank dispute, we may need to wait for the payment provider or bank process to prevent duplicate reimbursement.
Nothing in this Policy restricts your lawful right to dispute an unauthorized or otherwise disputable payment with your financial institution.
We may refuse or reverse voluntary refunds where we reasonably determine that a request is connected with:
This section does not limit mandatory statutory rights.
We may update this Refund & Cancellation Policy when:
The current version will be published on the Fashion Studio AI website with an updated Last updated date.
Material changes affecting existing recurring subscriptions will be communicated where required by applicable law.
For:
contact:
AGENTIX SOCVC.
Email:support@fashion-studio-ai.com
Registered address:
60A San Stefano Blvd., Floor 3, Apt. 11
8000 Burgas, Burgas Municipality
Burgas Province, Bulgaria
UIC / EIK: 208699974
When contacting us about a payment, please use the email address associated with your Fashion Studio AI account whenever possible.
Do not send full payment-card details by email.
Complete and send this form only if you wish to exercise an applicable statutory right of withdrawal.
To:
AGENTIX SOCVC.
60A San Stefano Blvd., Floor 3, Apt. 11
8000 Burgas, Bulgariasupport@fashion-studio-ai.com
I hereby give notice that I withdraw from my contract for the following Fashion Studio AI service:
Service / Plan: __________________________
Order or transaction reference: __________________________
Date purchased: __________________________
Consumer name: __________________________
Consumer email: __________________________
Consumer address (optional unless required):
Date: __________________________
Signature:
Required only if this form is submitted on paper.